Solutions
Operational Network Dashboard
Auspice OpsLogic FieldView
Empower Your Field Service Operations
OpsLogic FieldView provides a single, comprehensive, 360 degree view of cross-system status and device information, enabling field service technicians to resolve customer issues faster – increasing their efficiency and effectiveness while improving the customer experience.
OpsLogic FieldView’s web-based, on-demand access provides real-time status information about customer devices such as cable modems, E-MTAs and customer premise equipment (CPE), while correlating status information from customer billing and provisioning systems. It also allows field technicians to view KPIs via their handheld devices and creates a permanent Subscriber Certificate of Record “SCORE Card™” for an auditable record of installations and repairs. The result is a solution that delivers real-time, multi-system data access across your network infrastructure for an individual subscriber, using any unique customer identifier in a simple, intuitive user interface.
- Network Service Assurance
- Bandwidth Consumption Analysis
- Power Monitoring & Testing
- Operational Network Dashboard
- Remote Management and Diagnostics
- Professional Services
“We’ve deployed solutions that have enabled us to improve service reliability, enrich customer care, shorten mean-time-to-repair and reduce IT and operations costs.”
Charlotte Field, Senior VP – Technical Field and Network Operations, Comcast