OpsLogic FieldView

Remote Management and Diagnostics Solution for Field Services

OpsLogic® FieldView provides a new level of remote network service assurance and subscriber support for field services technicians. It streamlines the efficiency of field technicians by obtaining information for an individual subscriber, viewing the subscriber’s devices and supporting devices through a web-based GUI, correlating data throughout the network, diagnosing failures, and resolving various customer concerns in real time.

It also allows field technicians to view KPIs via their handheld devices and creates a permanent Subscriber Certificate of Record “SCORE Card™” that produces an auditable record of installations and repairs. The SCORE Card is used to verify day-after installation status and records installer success rates.

The result is a solution that delivers real-time, multi-system data access across your network infrastructure for an individual subscriber, using any unique customer identifier in a simple, intuitive user interface.

The OpsLogic FieldView Advantage

• A single, comprehensive, 360 degree web-based view of cross-system status and device information
• Query subscriber information using any unique identifier
• On-demand service and device diagnostics
• Correlation of data from devices and services throughout the network
• Easy integration with third-party customer service and field service tools

OpsLogic FieldView lets your team:

• Retrieve the customer’s account, billing, and provisioning information using a phone number, MAC address, IP address, FQDN, subscriber name, or account number.
• View logically arranged statistics regarding network configuration, system status, and network performance data along with color coded diagnostic information.
• Query multiple systems such as CMTSs, eMTAs, and cable modems to verify and validate device status and configuration information, including online status, IP address, power levels, and bandwidth settings.
• Create a Subscriber Certificate of Record (SCORE) card to permanently store a snapshot of device values which can be used to certify successful maintenance assignments.
• Test device and line problems related to the customer’s account using tools such as ping, traceroute, cable modem reset, MTA/line communications test, and line reset.
• Access on-demand, correlated reports regarding modems on the same node as the customer’s to see whether an outage is isolated to the individual customer or affecting the entire node.
• View, test, and modify settings for residential gateways and connected home networking devices.

OpsLogic FieldView enhances ARRIS’s proven ability to help service providers successfully launch, manage and support advanced new services to meet the ever growing expectations of their customers while enhancing their Quality of Experience.

It lets field service technicians resolve customer issues faster – increasing their efficiency and effectiveness while improving the customer experience. Installations are faster, more accurate and less costly, and subscribers are happier.

• Network Service Assurance
• Bandwidth Consumption Analysis
• Power Monitoring & Testing
• Operational Network Dashboard
• Remote Management and Diagnostics
  • OpsLogic FieldView
• Professional Services