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Cablevision Selects Auspice to Provide Comprehensive, Network-wide Service Assurance
Mexico’s largest cable operator to deploy the Auspice® OpsLogic® Suite to support and manage the delivery of all IP-based services
Waltham, MA ― January 24, 2008 ― Auspice Corporation, the leading provider of real-time operations automation and service assurance solutions for communications service providers, announced that Cablevision, a subsidiary of Grupo Televisa S.A., will deploy Auspice’s advanced OpsLogic® Suite of network service assurance solutions across its operations, customer support and field service systems throughout all of its markets.
Cablevision, Mexico's largest cable operator, will use OpsLogic ServiceManager™ to support its voice and high-speed data services. ServiceManager is a proactive network health management solution providing real-time operations automation for network service assurance to reduce operational costs, increase service availability and improve network reliability.
Cablevision will also utilize OpsLogic CMUt™, a bandwidth monitoring and capacity planning solution for tiered-service offerings. CMUt will allow Cablevision to effectively manage bandwidth distribution/allocation across their network to optimize infrastructure investments while improving the customer experience.
"Adding voice services to round out our triple-play offering requires a higher level of network service assurance – one with a real-time, 360 degree view of our subscribers and network,” said Jean Paul Broc, chief executive officer of Cablevision. “The Auspice OpsLogic solution gives us that capability and more. It allows us to be proactive in managing network data and events across our entire service delivery infrastructure – today and as we continue to add new subscribers and services in the future.”
"We’re very excited that Cablevision has chosen Auspice as their provider of a comprehensive network service assurance solution,” said Steven Birer, CEO of Auspice. “The fact that Cablevision recognized the need for an agile, proven solution to meet the high customer expectations that come with providing advanced services underscores why they are the market leader in Mexico.”
ServiceManager enables Cablevision to confidently launch, manage and support new and existing services by:
- Proactively tracking Key Performance Indicators (KPIs) for an accurate, real-time view of how component outages affect voice and high-speed data service across multi-service networks – rapidly pinpointing the root cause of degradations and outages for a fast, proactive response.
- Offering a web-based, real-time status report of customer devices correlated with billing and provisioning information for rapid, single-point-of-contact resolution through the ServiceManager Service Visibility Portal™.
- Providing an operational network dashboard for executives and managers that provides a clear, concise, high-level 360 degree view of network operations and performance – including service penetration by region, key problem areas and the major customers affected – through the OpsLogic MarketView™ dashboard module.
The OpsLogic Suite currently manages 20 million DOCSIS and PacketCable devices worldwide. Leading communication service providers rely on Auspice’s field-tested, scalable OpsLogic solutions to roll out and manage advanced services with confidence through real-time network service assurance support.
About Cablevision
Cablevision is the largest cable television operator in Mexico based on its number of subscribers and homes passed. Its concession area consists of Mexico City and surrounding areas in the State of Mexico, one of the largest cable television markets in Latin America and one of the largest cities in the world in terms of population. Cablevision is the only cable television operator and high-speed Internet access provider through cable modem in Mexico City, as well as the only provider of digital cable television services in Mexico.
About Televisa
Grupo Televisa S.A. is the largest media company in the Spanish-speaking world, and a major player in the international entertainment business. It has interests in television production and broadcasting, programming for pay television, international distribution of television programming, direct-to-home satellite services, publishing and publishing distribution, music recording, cable television, radio production and broadcasting, professional sports and show business promotions, paging services, feature film production and distribution, dubbing and the operation of a horizontal Internet portal. Grupo Televisa also has an unconsolidated equity stake in Univision, the leading Spanish-language television company in the United States.
About Auspice
Auspice provides service assurance products that automate manual operation support processes for North America’s leading MSOs and communications service providers. Auspice products monitor, integrate and correlate events across diverse network environments providing real-time monitoring, analysis and integration into customers’ network operations center (NOC), customer support, and field service operations to proactively manage all their IP-based broadband services. Through intelligent automation, Auspice solutions deliver, customers realize tangible, documented business benefits that include increased reliability and operational efficiencies that deliver superior customer experiences and improve the bottom line. Founded in 1997, Auspice (www.auspicecorp.com) corporate headquarters are located at 130 Turner Street, Waltham, MA.
For more information, contact:
Alan Poon
Director of Marketing
Auspice Corporation
781-398-3220
apoon@auspicecorp.com
“Now we have a unified tool that gives our technicians a single view across multiple services – voice, video and data.”
Director, NOC Operations, Major North American MSO