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AUSPICEÆ AND COMCAST SIGN MULTIYEAR AGREEMENT FOR ENTERPRISEWIDE DEPLOYMENT OF AUSPICE OPERATIONS AUTOMATION ACROSS ALL SERVICES
Expanded Relationship Enables Comcastís Enterprisewide Deployment of Auspiceís TLXÆ Platform and OpsLogicô Broadband Solution Suite for Automated Support of Full Range of Broadband Services
Framingham, MA ― November 8, 2004 ― Auspice Corporation announced that it has signed a multiyear licensing agreement with Comcast Cable Communications for their Auspice TLX and TLX-based OpsLogic software. The agreement enables Comcast to put Auspice's advanced operations automation software development tools and applications directly in the hands of its network operations, customer support and mobile field service staff across all of its markets.
The agreement provides Comcast with unlimited Auspice software capacity for solution development and deployment, supporting all broadband services for its customers. The Auspice TLX Real-Time Operations Automation Platform and TLX-based OpsLogic Broadband Solution Suite provide a solid automation foundation that helps Comcast reduce operations costs, increase service availability, network reliability and, ultimately, operational efficiency for profitable business growth.
Auspice has been working with Comcast for over four years providing the Auspice TLX Platform and OpsLogic Solution Suite to automate operations-support processes for multiservices. Auspice software helps Comcast's operations staff cost-effectively manage a network that supports millions of customers and thousands of miles of hybrid fiber coax (HFC) plants, while meeting the increasingly complex demands of supporting multiple services. Along the way, TLX software has proven its high scalability, flexibility and speed for meeting the operator's time-to-market needs and its ease of solution maintenance as the number of subscribers and geographic markets grow.
ìWe're continuing to work with Auspice to execute our vision of intelligent automation ― a paradigm shift to a more efficient way that cable operators can support their broadband services,î said Charlotte Field, Comcast Senior Vice President ― National Communications Engineering and Operations. ìOver the years with Auspice, we have created advanced operations automation to assure customer satisfaction for broadband services. Auspice's platform and products offer the functionality, timely implementation, extensibility and cost-effectiveness that we need to deploy advanced broadband multiservices.î
The terms of the new agreement enable Comcast to:
- Deploy Auspice TLX Platform and TLX-based OpsLogic solutions across all markets;
- Deploy Auspice TLX Platform and TLX-based OpsLogic solutions across all broadband services;
- Deploy Auspice TLX-based solutions to support multiple operational functions: network operations centers, customer care/support centers/call centers, and mobile field operations;
- Develop and deploy Auspice TLX for future solution development, extensions and deployment.
The agreement also provides momentum to Auspice as it sets out to build a technology partnership community among vendors. Through increased collaboration, this partnership community will deliver prepackaged, integrated multivendor solutions that can be rapidly deployed at cable operators and meet their time-to-market requirements.
The Auspice OpsLogic Broadband Solution Suite includes the following applications:
- Cross-Service HFC Plant Health Management: proactive performance and outage monitoring of HFC plant devices, including nodes and transponders;
- Cable Modem Exception Monitor (CMEx) ó proactive cable modem and cable modem termination system performance and outage monitoring;
- VSM ― comprehensive, proactive voice service management for the entire infrastructure;
- Service Visibility Portal (SVP) ― broadband service performance and outage monitoring that integrates status of network devices with status of billing, provisioning, IP servers and interactive diagnostic and troubleshooting tools;
- IP Address Management System (IPAMS) ó automated IP address inventory provisioning and auditing.
ìThe Comcast-Auspice relationship is based on working together to create the most advanced operations automation solutions possible for cable broadband services,î said Steven Birer, Auspice President and CEO. ìOur ongoing collaboration to deploy innovative solutions and Comcast's new license for the broader use of our products are clear examples of this partnership's success. Our expanded relationship underscores Auspice's long-term commitment to Comcast and the entire MSO industry to assist them in their quest for business growth based on the highest level of broadband service assurance.î
About Auspice
Founded in 1997, Auspice, The Enterprise Control Software Company, is the first commercial developer of an enterprise control software platform that enables the extended enterprise to manage disparate technology infrastructure in an orchestrated manner to dramatically improve ROI. With its roots in the modern-day manned space program, Auspice's TLX platform was originally developed for mission-critical and complex operational environments, such as the International Space Station (for NASA), which are characterized by heterogeneous systems that demand absolute reliability. Auspice is also the developer of the TLX-based OpsLogic Broadband Solution Suite ó a set of integrated operations automation applications for broadband service providers. OpsLogic was developed on and can be extended with the Auspice TLX platform to meet the specific needs of individual service providers. Auspice TLX and Auspice OpsLogic applications are currently deployed at leading North American MSOs. Visit www.auspicecorp.com.
For more information, contact:
David Hayward |
Auspice and TLX are registered trademarks and OpsLogic and VSM are trademarks of Auspice Corporation.
“Now we have a unified tool that gives our technicians a single view across multiple services – voice, video and data.”
Director, NOC Operations, Major North American MSO